GDPR Policy

At FASTBOX TV, protecting your personal data is a top priority. This GDPR Policy explains how we collect, use, and protect your personal information in compliance with the UK GDPR and EU General Data Protection Regulation (GDPR).

Data Controller

FASTBOX TV acts as the Data Controller for all personal information collected through our website, WhatsApp communication, and email support.

If you have any questions about this policy or your data, you can contact us via WhatsApp or email.

Legal Basis for Processing Personal Data

FASTBOX TV processes personal data based on one or more of the following legal grounds:

  • Your consent (when you contact us or place an order via WhatsApp)

  • Performance of a contract (to provide IPTV services)

  • Legitimate interests (customer support, service improvement)

  • Legal obligations (compliance with applicable laws)

Personal Data We Collect

We may collect:

  • Name

  • Email address

  • WhatsApp phone number

  • Device or app information (for setup support)

  • Technical data (IP address, browser type, usage data)

We do not store credit card or banking information on our website.

How We Use Your Data

Your personal data is used to:

  • Process IPTV orders and renewals

  • Provide customer support and technical assistance

  • Deliver account credentials and service updates

  • Improve website performance and user experience

  • Comply with legal obligations

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

Your GDPR Rights (EEA & UK Residents)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights:

  • Right to access your personal data

  • Right to correct inaccurate data

  • Right to request deletion of your data

  • Right to restrict processing

  • Right to object to processing

  • Right to data portability

  • Right to withdraw consent at any time

To exercise these rights, please contact us via WhatsApp or email.

Log Files & Analytics

FASTBOX TV uses standard log files that may collect:

  • IP addresses

  • Browser type

  • Internet Service Provider (ISP)

  • Date and time stamps

  • Referring/exit pages

This information is used for analytics, security, and service improvement and is not linked to personally identifiable information.

Cookies

We use cookies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Enhance user experience

You may disable cookies through your browser settings at any time.

Third-Party Services

FASTBOX TV may use third-party tools, analytics platforms, or IPTV software providers. We do not control their privacy practices and encourage you to review their policies separately.

Children’s Data

FASTBOX TV does not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided personal information, please contact us immediately and we will remove it.

Policy Scope

This GDPR Policy applies only to online activities conducted through the FASTBOX TV website and communication channels. It does not apply to offline data collection.

Changes to This GDPR Policy

FASTBOX TV reserves the right to update this policy at any time. Updates will be posted on this page and take effect immediately.

Consent

By using our website or contacting us via WhatsApp, you consent to the collection and use of your information in accordance with this GDPR Policy.

Disclaimer 

FASTBOX TV is an independent IPTV service provider. We do not host or broadcast any TV channels. All trademarks belong to their respective owners.