Refund and Returns Policy
Please read this Refund & Returns Policy carefully before placing an order with FASTBOX TV.
Our goal is to ensure customer satisfaction while maintaining fair usage of our IPTV service.
Free Trial Policy
Before purchasing a subscription, we strongly recommend requesting our free 12-hour IPTV trial. This allows you to test the streaming quality, channel availability, and device compatibility.
If you are not satisfied during the trial period, please do not proceed with a paid subscription.
Eligibility for Refunds
FASTBOX TV offers a 7-day money-back guarantee only under specific conditions.
A refund may be considered if:
The service has technical issues that cannot be resolved by our support team
The issue is reported within 7 days of activation
You have contacted our support team via WhatsApp or email and followed troubleshooting instructions
Non-Refundable Cases
Refunds will not be issued in the following situations:
Internet connection issues caused by slow or unstable internet speed
Incompatibility with your device or lack of technical knowledge
Failure to follow installation tutorials or setup guides
Change of mind after successful activation
Expired subscriptions (after 7 days from activation)
Service misuse or violation of our Terms of Service
Incorrect Purchase or Payment Errors
If you accidentally purchased the wrong subscription plan (for example, selecting a yearly plan instead of a 3-month plan), please contact our support team immediately via WhatsApp.
Our team will review the request and may adjust the subscription or issue a refund if the request is valid and made within the allowed timeframe.
How to Request a Refund
To request a refund, please contact our support team through:
WhatsApp (Recommended – Fastest response)
Your request must include:
Order details
Description of the issue
Device and app used
All refund requests are reviewed on a case-by-case basis.
Processing Time
Approved refunds are processed within 5–10 business days, depending on the payment method used.
Service Termination After Refund
Once a refund is approved and processed, your FASTBOX TV service will be immediately terminated, and access will be revoked.
Policy Updates
FASTBOX TV reserves the right to modify this Refund & Returns Policy at any time. Changes will be posted on this page and take effect immediately.
Contact Us
For refund requests or questions, please contact us via:
WhatsApp (24/7 Support)
Disclaimer
FASTBOX TV is an independent IPTV service provider. We do not host or broadcast any TV channels. All trademarks and content belong to their respective owners.